Support Team

One of the advantages of joining an FMO is having back office support. One of the advantages of joining American Insurance Organization is having the strongest support team in the country.

Our goal is to provide top-notch support, enabling you to spend more time making sales and servicing your clients. Let us handle the mundane and tedious aspects of insurance sales so you can focus on building your book of business.

AIO operates a 45-member support team out of our corporate office in Allentown, Pennsylvania. Need help? Make a quick call or shoot off an email to the exact department pertaining to your issue. Not sure who can help? Call our Broker Support Hotline or send them an email and they’ll point you in the right direction.

The AIO support team is prepared to answer any questions you may have regarding sales, commissions, products, etc. Here’s a quick look at some of our designed support teams:

  • Broker Support
  • Case Management
  • Licensing Department
  • Commissions Department
  • Business Development
  • Sales Management Team
  • Talent Acquisition
  • Information Technology

The office hours are 8 a.m. to 6 p.m. EST., although we know sales do not end at 6 p.m. Utilize voicemail or emails outside of business hours, and someone will get back to you within 24 hours. Agents also have direct access Sales Managers and Assistant Sales Managers, who are always eager to help agents reach their full potential.

The support doesn’t stop there. In addition to our various back office departments, agents are also invited to utilize various training platforms we’ve implemented, including a weekly sales training webinar and the content on our training website.

AIO was created to help agents achieve their sales goals. We’re not successful unless our agents are successful, so feel free to reach out with issues at any time.

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Some industry experts would say the health insurance industry has been under attack for the past few years. While many agents, agencies and FMOs are struggling to adapt to the constant changes that come with healthcare reform, here at American Insura...

American Insurance Organization - 667 Union Blvd Allentown, PA 18109 - Office Phone: (610) 740-0000 Fax: (610) 740-0090